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Our appointment system allows us to offer you an appointment quickly and efficiently. You can do this either in person, over the telephone or by booking online via SystmOnline. If your need is clinically urgent, a Doctor or Nurse will speak to you on the day and may offer advice, provide a prescription or an appointment if that is appropriate. In addition, each day we have a number of appointments which are for sudden and serious complaints. 


Obviously, it is not always possible to offer an appointment with the Doctor of your choice, as they may not be available at that time but we will endeavour to accommodate your requests where possible. If the problem you want to see your Doctor or Nurse with is a routine one it may have to wait a little bit longer; so please be patient. 


If you want advice please speak to our reception staff; they are highly trained and will treat you professionally. A brief explanation of the type of service you need from us will help them to direct you to the most appropriate person. Face to face appointments are for 10 minutes only and so, if you have several issues you wish to discuss, please remember to address the most pressing or important one first.  You may wish to book a second or double appointment providing you with more time. We now offer a limited number of pre-bookable Telephone Consultations, available up to two weeks in advance.


To maintain a good level of access to our clinicians it is important that you let us know as soon as possible if you are unable to keep an appointment so that we can allocate it to another patient.  To make this easier and quicker you can sign up to our text messaging appointment reminder service through which you can cancel appointments with a simple text back to the practice.

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