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Comments & Complaints

 

We try to provide a high quality service at Cross Hills Group Practice. Unfortunately there are occasions when things do not turn out as well as we would hope or intend. We would be glad to receive your complaints or suggestions in order to address any issues which you may have with your care and to help us improve our service.

 

Comments

 

If you wish to make a comment or suggestion about any aspect of our service please either: 

  • Write to the practice, detailing your comments:

    FAO Practice Manager
    Cross Hills Group Practice
    Holme Lane
    Cross Hills
    Keighley
    BD20 7LG

  • Complete one of the forms available from Reception when you visit the Practice
If you put your name and contact details we will gladly respond to you and acknowledge your communication, but you do not need to put your name if you do not wish to.

 

Complaints

 

The Practice operates a Practice Complaints Procedure as part of an NHS system for dealing with complaints. Please CLICK HERE to view our Practice Complaints Procedure.

 

In the first instance please ask for Patient Services Manager to discuss your concerns. The procedure will then be explained to you and you will be advised how to make sure your concerns are dealt with promptly.

 

We also have Complaints form at Reception if you wish to take one away to complete. Please CLICK HERE to download the Practice Complaints Form.

 

The NHS Complaints Advocacy Service in North Yorkshire is provided by Cloverleaf Advocacy. The service is available to anyone who is a resident of North Yorkshire.

 

The NHS works hard to provide a high quality service but sometimes things do go wrong and people may wish to raise a complaint.

 

The NHS Complaints Advocacy Service is for those who wish to have support to make a Complaint about a service they have received from the NHS.  The service is free, confidential and independent.

 

NHS services include hospitals, doctors, dentists, pharmacists, ambulances and opticians.  These services can be delivered in hospitals or in the community and include NHS funded nursing homes.

 

An advocate will support people through the NHS complaints procedure.  Their role is to provide people with information and explain the options which may be available to them in relation to the NHS complaints procedure.  Advocates will not make choices or decisions for people or investigate complaints on their behalf. 

 

How to contact our service:

 

By post: North Yorkshire NHS Complaints Advocacy Service, Tower Court Oakdale Road, Clifton Moor, York, YO30 4XL

By phone: 0300 012 4212

We are open Monday to Friday 9am to 5pm. Answerphone at other times


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